Privacy Policy

1. Who we are

Antonio Teti trading as Congruity Consulting (ABN 60 317 539 680) ("we", "us", "our") operates the website congruity-consulting.com. We are committed to protecting the privacy of individuals who interact with our services.

2. Information we collect

We may collect the following personal information:

• Contact information: name, email address, phone number, company name when you fill out our booking form or contact us.
• Usage data: anonymised analytics data about how you use our website (via Plausible Analytics, which uses no cookies and collects no personal data).
• Communication records: correspondence when you contact us via email or booking form.

3. How we use your information

We use personal information to:

• Respond to enquiries and schedule consultations
• Provide our consulting, training, and automation services
• Send relevant follow-up communications (only with your consent)
• Improve our website and services

We do not sell, rent, or trade your personal information to third parties.

4. Analytics

We use Plausible Analytics, a privacy-focused analytics tool that does not use cookies, does not collect personal data, and is fully compliant with GDPR, CCPA, and PECR. No consent banner is required.

5. Third-party services

We use the following third-party services that may process your data:

• Cal.com: for scheduling consultations. Subject to Cal.com's privacy policy.
• Google Fonts: for typography. Subject to Google's privacy policy.
• Netlify: for website hosting. Subject to Netlify's privacy policy.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• Secure hosting via Netlify with HTTPS encryption on all pages
• Access to personal information is limited to authorised personnel only
• We do not store payment card information. All payments are processed through secure third-party payment processors
• Regular review of our data handling practices

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Contact form submissions: retained for the duration of any engagement, plus 12 months after conclusion
• Email correspondence: retained for 24 months unless an ongoing business relationship exists
• Financial records: retained for 7 years as required by Australian tax law
• Analytics data: aggregated and anonymised. No personal data is retained by Plausible

You may request deletion of your personal data at any time by contacting us.

8. Your rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have handled your information improperly

We will respond to access and correction requests within 30 days.

9. Cross-border disclosure

Some of our third-party service providers (such as Cal.com, Google, and Netlify) may store data on servers located outside Australia, including in the United States. We take reasonable steps to ensure these providers comply with the APPs or are subject to equivalent privacy protections.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

11. Contact

For privacy-related enquiries, access requests, or complaints, contact us at:

Antonio Teti trading as Congruity Consulting
ABN 60 317 539 680
Email: privacy@congruity-consulting.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.